If you are receiving an "Access Denied" prompt when logging in try the following:
• Clear your browser’s cache and history:
If you've seen this error before, your browser may be storing cached information that's causing the issue. Clearing your cache can help ensure you're loading the latest version of the page.
• Try a different browser:
We recommend using the most up-to-date version of Google Chrome or Mozilla Firefox. If you're currently using one, try switching to the other to see if the issue persists.
• Use Incognito or Private Browsing Mode:
Logging in through an incognito/private window can help bypass cached data and session-related issues that might be affecting access.
• Manually enter your login credentials:
Avoid using your browser’s auto-fill feature when entering your username and password. Auto-fill data can sometimes be outdated or incompatible, leading to login errors.
• Restart your device:
If you're on a desktop or laptop, try restarting the system and logging in again. If you're using a mobile or tablet device, we recommend switching to a desktop or laptop to see if the issue still occurs.
• If you’ve tried all the steps above and are still experiencing issues, please let us know. It would be helpful if you could share any screenshots, screen recordings, or error messages, along with the URL you’re accessing.
